Our warehouses are located in the United States. For US customers, packages primarily ship from our US warehouse.

Usually, it takes 5-10 days for shipping. However, it varies from countries and shipping methods. For more details, please check our shipping info.

You are able to cancel your order with no penalty! You must cancel your order before you receive order fulfilled email.

Generally, your refund will be processed to your original payment method. This process will take about 1-14 days (depending on the payment method or bank you used). Therefore, you may need to wait few days to receive your refund after we processe it. If you did not receive your refund within 14 days after we processed it, please contact us.

Once your order is fulfilled and out delivery partner make it available we will send you an email with tracking number and link to track your order.

We are so sorry for the inconvenience for you. No worries! We will provide you with a satisfactory solution! Please contact us, providing pictures of the defective item(s) and the order number. We will deal with the problem ASAP.

We apologize for any inconvenience caused. We're committed to enhancing your shopping experience. Despite our best efforts, occasional mistakes can occur. Rest assured, we're dedicated to finding a satisfactory solution for you.

Please send us all inquiries to 22urbansocial@gmail.com